Shippers’ Council visits Shipping Companies
.. Seeks working partnership
In a bid to drive efficiency, transparency and effectiveness of port processes, the Nigerian Shippers’ Council (NSC), has sought for cooperation and collaboration with shipping companies.
The Executive Secretary and Chief Executive Officer of the Council, Hon. Emmanuel Jime stated this, when he led the agency on a courtesy visit to Maersk Line and Meditaranean Shipping Company (MSC) in Lagos.
He urged the operators to ensure continuity of robust relationship they are enjoying with NSC.
The NSC boss wants the shipping companies to operate and conduct their operations within the regulatory framework of the Council, adding that they are expected to give NSC team unfettered access to monitor their operations to ensure compliance to set standards.
Issues raised by the CEO include to ensure that charges or fees collected by shipping companies are tied to service rendered, in order to stem exploitative tendencies and arbitrariness.
Others are to ensure shipping companies put in place a Customer Care Desk to handle timeously issues and complaints on service delivery. There should be frequent interaction with customers.
The Council’s helmsman called for full digitisation of operational processes for greater efficiency, effective management of return of empty containers.
Others revolved around issues such as shipping companies adherence to government directives on evacuation of empty containers out of the country, ensuring that consignees are not charged demurrage within the period of network down time, giving adequate notification on the arrival of vessels and stemming of containers to shippers, prompt refund of container deposit within agreed period of ten days, ensuring 24 hours port operations and incorporating multimodal approach to cargo delivery.
In her response, the Managing Director, Maersk Line, Lara Lana expressed delight that NSC paid the visit. She lauded the Council for calling for the establishment of Customers Desk. NSC, she said, is the only agency that placed the interest of their customers at the forefront.
She noted that Maersk Line has created mobile applications for their customers to aid operations.
In the same vein.
During a visit to Meditarranean Shipping Company, the Managing Director, Mr Andrew Lynch, said deplorable access road to port is one of the challenges facing their operations.
He affirmed their readiness to abide by NSC’s regulatory activities at the ports.